Cancellation Policy

Once a booking for an outfit is confirmed, cancellations are generally not permitted. However, we prioritize our clients’ satisfaction and will accommodate cancellations through the issuance of a credit note. The credit note will be for the full booking amount, without any penalties or charges. Please note that under no circumstances will a financial refund be provided. The credit note must be used within one year from the date of issuance, after which it will expire.

Booking and Date Changes

Bookings are processed on a first-come, first-served basis. In the event of changes to the date of your occasion, the credit note may be used for rescheduling. However, cancellations in financial terms are strictly not allowed. If a client wishes to change the booked outfit, an additional charge of INR 2,000 will apply, subject to the availability of the desired outfit on the new date.

Return Condition and Liability

Outfits must be returned in the same condition as they were provided. Any stains or damage will result in charges determined by the Rent O Wear management team, based on the extent of the damage. In cases where the outfit is damaged beyond repair, the entire security deposit will be forfeited, and the client will be required to pay additional charges to cover the full cost of the outfit.

Security Deposit and Refund

The security deposit, equivalent to the rental amount, will be refunded only after a thorough inspection of the outfit by our team. This process may take 3-5 business days.

Late Return and Penalties

Outfits must be returned by the date specified on your bill. Any delay will result in penalty charges, which will be deducted from the security deposit. If the delay causes any reputational or financial loss to Rent O Wear, such as the inability to provide the outfit or jewelry to another client, the responsible client will be liable for the full extent of that loss.

Acceptance of Terms

By renting an outfit from Rent O Wear, you acknowledge and fully agree to abide by these terms and conditions. Any disputes arising shall be resolved amicably between the parties. Furthermore, once the client receives the bill, it is deemed that the client has accepted these terms and conditions in full. Rent O Wear reserves the right to pursue legal action against the client if necessary.

Booking Cancellation by Rent O Wear

Rent O Wear reserves the right to cancel any booking at its discretion. While we are committed to exceptional customer service and will avoid making such decisions whenever possible, there may be unavoidable circumstances where we cannot fulfill your booking. In such cases, Rent O Wear retains the full right to cancel the booking without any legal liability.

Any disagreement concerning cancellation requests or outfit change requests shall be subject to these terms and conditions, particularly the cancellation policy, and will be governed by the laws of India. The courts of Pune shall have exclusive jurisdiction over any such matters

These terms and conditions are designed to ensure a seamless experience for all our clients and to maintain the high standards of service at Rent O Wear.